Michele Weston in the News

Current News

For Immediate Release
For more information contact: 866-225-1249

Feb 27, 2012

Re: Thirteen of Inspiring Solutions’ Hospital Clients awarded the majority of awards at the 12th Annual HealthCare Service Excellence Conference in Dallas, TX.

Dallas, TX - January 18th 2012 – Thirteen of Inspiring Solutions’ hospital clients took home the majority of the Breakthrough and Summit awards at the 12th Annual HealthCare Service Excellence Conference. These thirteen award-winning hospitals show the results of Michele Weston’s ability to challenge the minds and touch the hearts of people at any level within a company.

Along with Michele attending the conference to support her clients’ accomplishments she was a featured speaker at the conference. Michele’s breakout session “Bad Apples: Dealing with Difficult People” had standing-room only!

Breakthrough Award –– These awards recognize and acknowledge the efforts of all facilities in their challenge for “World Class” patient and family satisfaction as measured by an independent source. Improvement and Achievement Awards were given out in two categories Patient Satisfaction and Patient Experience (HCAHPS). The Inspiring Solutions’ hospital client’s awards are listed below:

• Avera St Anthony's Hospital, O’Neill, NE – 8 awards for Patient Experience and 1 for Patient Satisfaction
• Matagorda Regional Medical Center, Bay City, TX – 10 for Patient Experience
• Unity Health Center, Shawnee, OK – 10 for Patient Experience and 6 for Patient Satisfaction
• Wilson Medical Center, Neodesha, KS – 5 for Patient Experience and 6 for Pat. Satisfaction

The Summit Award recognizes significant achievement and dedication in improving healthcare initiatives in the following areas: quality of service to patients/customers, quality of work life for healthcare professionals, and the performance of healthcare organizations. Nine of the seventeen categories were awarded to Inspiring Solutions clients. The Inspiring Solutions’ hospital client’s awards are listed below:

• Service Excellence Mentor – Melinda Maynor, CommWell Health, Newton Grove, NC
• Empowering Manager – Charlie Anderson, Tennessee Health Management, Parsons, TN
• Customer Focused Physician/Provider – Dr. Gaynell Anderson, Unity Health Center, Shawnee, OK
• Customer Focused Physician Assistant – Dean Benson, PA-C, Avera St. Anthony’s Hospital, O’Neill, NE
• OASIS Team – Avera St. Anthony’s Hospital, O’Neill, NE
• DO IT Improvement – CommWell Health, Newton Grove, NE
• Service Excellence Program Director – Cyndi Carter, Tennessee Health Management, Parsons, TN
• Executive Sponsor – Deborah L. Petrine, Commonwealth Care of Roanoke, Roanoke, VA
• Inspiring Administrator – Steve Smith, Matagorda Regional Medical Center, Bay City, TX

Clients appreciate Michele Weston’s talent for inspiring their leaders, employees, physicians, board members and volunteers with practical solutions for positive change in their culture. Since sub-contracting with Custom Learning System, Calgary, Canada in 2005 she has worked as an organizational development specialist with 22 different hospitals and healthcare organizations. Michele founded Inspiring Solutions in 1991 and is located in West Des Moines, IA.

Michele is proud to be a Certified Speaking Professional and a GSA Contract Holder.

Find Michele on the following sites: