Michele Weston, CSP

R.E.A.L. Solutions for Today's Workplace

Today's leaders require both a strategic and an inspirational focus to lead effectively. They require hands-on tools and simple strategies to address complex situations. Since 1984, Michele Weston has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership.

Michele specializes in:

• strategic planning
• leadership development
• customer service

Professional speaker, corporate training consultant, and bestselling author Michele Weston is a dynamic and highly effective presenter. Since 1989, Michele has specialized in the long-term care, insurance and a variety of service industries.

She has provided leadership for the National Speakers Association and the American Society for Training & Development. Michele is a Certified Speaking Professional, a designation earned by fewer than 10% of professional speakers worldwide.

Michele is a diamond award-winning distributor of Inscape Publishing. She is known as "The Attitude Adjuster^"SM because her programs and published work inspire people to improve their attitudes and actions.

Michele Weston offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape Publishing, Instructional design, Customized training and Training resources.

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Michele’s Most Requested Programs

Staying Positive in a Negative World™

Your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. This dynamic program will help you overcome the challenges of your job and in your life.

Bad Apples™ - Engaging Today’s Workforce!
Learn a 5-step process for dealing with negative people and poor performers without contaminating the rest of the team.

Innovative Strategies to Get and Keep Customers™
This 8-part series teaches your employees how to exceed customers' expectations, listen empathetically, communicate effectively and demonstrate professionalism.

Leadership Strategies to Do What Matters Most™
This 7-part program helps managers develop and/or enhance core skills to hire, motivate and retain today’s workforce. Learn strategies to bring out the best in your people, helping them get along and get things done.

Managing Change with Creativity and Compassion™
Energize a new or existing team to increase productivity, enhance teamwork and reduce conflict, especially in times of change.

Strategic Planning Pro-treat ^"SM : A proactive 10-step process to recharge & refocus your leaders - developing guiding statements and a practical plan for future success.

More About Michele Weston
Michele’s clients’ appreciate her talent for inspiring their leaders and teams with practical solutions for positive change. Since starting Inspiring Solutions in 1991 in Des Moines, Iowa she’s had the privilege of working in a wide-variety of industries, specializing in healthcare, insurance and financial services.

In 2011, she was awarded the “Impact to Business” from the ASTD-Iowa Chapter for the work she’s done to improve patient satisfaction through a workforce engagement process at Matagorda Regional Medical Center in the Houston area.

She and her husband Jon are award-winning distributors for Inscape Publishing, makers of the ever popular DiSC profile and other learning assessments. They have also been recently awarded another five-year GSA contract to work with government agencies.

Michele is requested back each year to speak at the HealthCare Service Excellence Conference. Plus the majority of the Breakthrough and Service Summit Awards are given to her client-hospitals.

Each year, Michele inspires the attitudes and actions of thousands of people throughout the United States with strategic planning, leadership development, team building and customer service surveys and training.

She has earned the Certified Speaking Professional from the National Speakers Association, a designation earned by fewer than 10% of professional speakers worldwide.

Michele is nationally-recognized as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes.

Ms. Weston is a sought-after speaker at numerous state and national professional organizations. She has provided leadership for the National Speakers Association and the American Society for Training & Development.

As an organizational development specialist, she has the unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line staff. She earned a Bachelor’s Degree in Business Administration and Management from Upper Iowa University in 1987.

She earned an Associate’s Degree in Computer Programming and Accounting from AIB College of Business in 1982.

 

Michele is proud to be a Certified Speaking Professional and a GSA Contract Holder.

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