Workshops

• Manage Your Life By Controlling Your Stress

  Stressed out?  Need help managing stress and finding a balance between work life and personal life?  Today’s dynamic, team-oriented organizations require flexible, creative, high-performers who know how to balance the urgent demands of work life and personal life without experiencing stress or burnout.  Through a confidential process of self-directed scoring and interpretation, this program offers a flexible approach for people to identify stress levels and develop strategies to deal with stress.

• Managing Conflict

  Conflict is all around us — at work and at home. It is inevitable because no two people are exactly alike. Conflict can be destructive or constructive, invigorating or draining.  To manage conflict more effectively and create a quality environment, people have to be willing to understand why conflict occurs and demonstrate a variety of strategies for dealing with different people.

• Stop the NOISE: Get Rid of the Static & Tune into Life

  STOP.  LISTEN.  What do you hear?  At work you might hear phones ringing, people talking or machines running.  At home you may hear parents and children laughing, a baby crying or sounds from the television or stereo system.   But wait, there’s more noise!  Similar to when you listen to the radio, tune out the static and tune into yourself.  Listen to the messages being played and replayed in your mind.  Some of the messages are stimulating and encouraging, while others may be stifling and discouraging.  In this program, we will teach you how to channel the power within to create the results you desire and give you peace of mind.

• WOWing Your Customers

  A business can’t provide customer service…it’s all in the hands of each employee.  If your employees don’t take care of your customers, they will find someone else who will meet and even exceed their expectations.  This series makes a commitment to enhancing a business’ most important relationship…your customers!

• Managing Change with Creativity and Compassion

  Change is a fact of life. Job changes, promotions, single parenting, aging parents — today's common stresses at work and home may leave you feeling helpless, angry, or depressed. You can't always control change, but you can control your response to it.

• Let’s F.A.C.E. it: You Are in $ales

  Are you in sales? Regardless of your position, everyone is in sales. You sell yourself, you sell your ideas, and you sell your company’s image and products. This four-step customer-focused sales training program is appropriate for face-to-face as well as over-the-phone situations with customers.

• Serving Your Customers a Can-Do Attitude: It’s All Up to YOU!

  Regardless of your length of service, past experience or technical expertise… it doesn’t matter what you do, it is how you do it that matters most.  Your ability to satisfy your business partners depends upon your desire or attitude to help meet their expectations and deliver what you promised.

• Hospitality is More Than Just a Smile!

  Regardless of your industry, product, or service… it doesn’t matter what you do, it is how you do it that matters most.  Your ability to satisfy your customer depends upon your desire or attitude to help meet their expectations.  Gain a competitive edge by serving your customers a “can-do” attitude.

• Creating Golden Moments: Customer Service for the Elderly

  Make "Golden Moments" with your residents and co-workers. This workshop teaches simple but powerful philosophies of customer service for retirement home/community personnel.

• DiSCover Your Team’s Potential

  The foundation of any team’s performance relies upon its ability to get along and get things done! Good communication and appropriate interaction are key ingredients to relationships at work and home, whether it be with a co-worker, customer, team member, or family member.

• Delighting the Difficult Customers

  For the experienced individual, department or business.  Whatever your industry, we must occasionally deal with difficult customers.  Learn how to turn a challenging interaction with a customer into one of satisfaction and even delight for both you and the customer!

• Business Savvy 101: Unwritten Rules of the Business World

  Have you ever wished you could give a manual to employees explaining all the unwritten rules of the working world – those guidelines for behavior that, if followed, would help employees avoid conflict and increase productivity?  Rather than waiting for problems to arise, contemporary HR professionals are taking a proactive approach to PREVENTING common workplace problems by offering all employees this short course on how to behave professionally in the workplace in order to ensure high productivity, teamwork and success.

• Back to the Basics

  We deal with people every day of our lives...at work, home, and play. In fact, we can’t survive without the assistance of other people. We rely on others for everything, both tangible and intangible. In this workshop you will learn strategies for improving relationships you have...at home with your spouse and/or children...at work with your boss, co-workers, and customers...in life with your friends and acquaintances. Find out how to get what you want in life by demonstrating some fundamental, but extremely effective relationship strategies.

• Attitude: The Choice is Yours!

  Michele Weston’s signature program! Her most frequently requested keynote and workshop!   It is believed that your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. Experience an inspiring program done as a keynote presentation or hands-on workshop that has delighted audiences throughout the country. By participating in this program, you will discover how influential your attitude is to your happiness, success, and the results you get on the job, in your career, and with other people at work and at home.