What Our Clients Have to Say About Us

Senior Living Industry

"Thanks to the professional services of Inspiring Solutions and Michele Matt, Hale Ola Kino was able to take a great deal of positive energy and talent and focus it upon accomplishing one common goal. The strategic planning services of Inspiring Solutions have enabled Hale Ola Kino to realize its full potential and strategically approach the future in a manner that ensures long-term success."
Cole Marvin, Administrator - Hale Ola Kino, Honolulu, HI
"Michele is an excellent facilitator for small and large group training. We have utilized her leadership in Supervisory Skills, Strategic Planning and in the Golden Moments service training modules, all with great success. We could not have achieved the same level success in those efforts without her. Michele combines an excellent real-world working knowledge with excellent speaking and discussion leadership skills. Michele involves nearly everyone in the effort, even those who come reluctantly."
Anthony Mundell, Executive Director - The Ozarks Methodist Manor, Marionville, MO
"Our community has utilized the services of Michele Matt on multiple occasions for training of line staff, our management team, and our Board of Trusties. Michele does a great job in motivating people and holding their interest in the subject matter. She has been a major part of our team success."
Mick Feauto, Executive Director - Friendship Village of Columbus, Columbus, OH
"Life Care Services considers Inspiring Solutions to be one of our strategic business partners, ensuring that the training needs of our client communities are being met. Michele has been a tremendous training resource to LCS for over 11 years."
Lis'e Everly, V. P. Human Resources - Life Care Services, Des Moines, IA
"Thank you for providing your strategic Planning Pro-treat to our management staff. It was by far the best management training experience our group has experienced. I was particularly impressed with the way your format lead us through the group consensus building process. You skillfully brought out each point of view and moved the group to decisions that everyone felt good about. Not only did we develop a strategic plan, but also we experienced some pretty good team building to boot."
Jeanne Kinnard, Executive Director - Evergreen Woods, North Branford, CT
"The Board of Directors and I want to extend our sincere thanks and appreciation to you for a very successful Strategic Planning event. You brought your usual enthusiasm with you, and provided us with an excellent presentation."
John Noonan, Executive Director - Gambrill Gardens, Ellisville, MO
"Our Board members were enthusiastic in their response to your leadership. You quickly had them discussing, sharing their ideas and opinions and actively participating. That is the mark of a good facilitator!"
Ned Day, President of Board of Directors - Gambrill Gardens, Ellisville, MO
"There are not words enough to express my appreciation for all that you have done for us. Your preparation, knowledge and incredible energy helped motivate the staff in a manner not seen before. It's been said several times over that, "Michele makes training fun!" And indeed you certainly do. Our expectations were more than met and we appreciate all that you did to make the sessions so successful."
Marguerite Warren, Human Resource Director - Rolling Green Village, Greenville, SC

Education Industry

"The knowledge we gained from the information you presented undoubtedly will assist us to be stronger professionals in representing Drake University."
Thomas Willougby, Dean of Admissions - Drake University, Des Moines, IA
"Michele helped us to feel validated and appreciated for the careers we have chosen, which is making a difference in children. Everyone's future is in the hands of our next generation, our children."
Mary Pink, President - Childcare Council, Des Moines, IA

Financial Services Industry

"Michele's enthusiasm and knowledge as a facilitator has helped our company successfully complete 2 strategic planning sessions over the last 3 years. She always finds new and interesting ways to keep everyone involved in the process."
Diane Williams, Vice President, Bankers Leasing Company, Des Moines, IA
"Since the training session, I am trying to coach my staff instead of trying to lead them. This is a concept that has really stayed with me since the training session. I feel that if I encourage and guide my employees that they will perform to their best abilities. I cannot just lead them to do the best they can do because they have to be a wiling participant. I know feel that I am better prepared to communicate with the different members of my staff in ways that will appreciate better."
Shelly Hardisty, Vice President - First National Bank in Creston, Creston, IA
"The professionalism, enthusiasm, and knowledge you brought to each session was recognized by participants and is greatly appreciated. We have received many positive comments and have seen several productive discussions based around the information you shared."
Ellen Moore, Senior Vice President of Marketing and Sales - Iowa Savings Bank, West Des Moines, IA
"Provide different techniques to supply second to none service to our customers both from a sales and service perspective. It was a very positive experience. One that is still being utilized to this day! Increased awareness of the sales process and a higher level of awareness from a service angle. SECOND TO NONE!!! Michele's ability/contribution exceeded our expectations!!"
Tom Gulbranson
"Your company helped us establish call center sales training that custom fit our company. As always, Michele provides great ideas, helpful solutions and great positive energy to everything she does. What a professional company with which to work!"
Elaine Hinton, Training Manager

Associations

"The information you shared with our members during your presentation was well received. You provided a high quality education program that gives our members the tools they need to continue to provide excellence in off-senior housing."
Scott Peifer, Associate Director of Public Policy - CA Association of Homes & Services of the Aging, Sacramento, CA
"Michele has spoken for our groups many times, and we've never been disappointed! Her upbeat style, training experience, and knowledge base, help make Michele's presentations a favorite with our members."
Ann Winkel, CMP Education Manager - Iowa Bankers Association, Des Moines, IA
"Your ability to interact with your audience and engage them in your topic places you at the top of our list of outstanding presenters."
Rhonda Elming, Vice President - Iowa Actuaries Club, Des Moines, IA
"Even though this was the second time I'd heard your presentation "Attitude: The Choice is Yours", I found it refreshing and fun. Hearing it again after a few months made me think about my own attitude and if I'd been using the suggestions you give. I'm pleased to say that I am! Of course I have my moments like everyone, but your suggestions are practical and easy to incorporate into my hectic life. I would highly recommend you to other groups looking for this type of presentation."
Lisa Barnes, Executive Director - Barnes Management, Iowa City, IA
"Thank you for sharing. You made us laugh, and you made us think."
Maxine Bulechek, President - American Business Women's Association-Grant Wood Chapter, Iowa City, IA
"We were very impressed, as were our attendees, with your techniques and activities to make the attendees interactive. The evaluations were excellent!"
Sharon Robel, Director of Education and Member Services - AZ Association of Homes and Housing for the Aging, Phoenix, AZ

Government

I would like to order another 10 books, Attitude The Choice is Yours. Your book has helped the City of Ellensburg employees understand their own attitudes as well as others attitudes. When I started with this organization a year and half ago, we had a couple of departments that were having personality conflict, employees with bad attitudes and bullying. Since then, we established a plan to have the departments go through your book one on one with me. It definitely has made a difference. Thank you for giving me this great tool to turn our departments around.
Cindy Smith, Human Resources Director, PHR - City of Ellensburg

Health Care

“I have engaged the professional services of Michele Weston over the past several months to provide guidance and support for our ongoing efforts to enhance employee engagement, reduce clinical turnover, and improve the patient experience in our 15 hospitals located in North Florida and South Georgia. Michele’s depth of knowledge of the health care industry and environment, her high energy level, and her engaging style have immediately positively impacted several of our operations. Testimonials from our hospitals have indicated that Michele has been one of the best facilitators for needed organizational change that they have every experienced and benefited from. I believe it is the combination of the key attributes mentioned previously plus Michele’s practical, hands-on approach that have produced the results that will produce long-lasting, needed change in our hospital cultures and in the minds and hearts of our leaders and staff.”
Ric Shriver, SPHR Vice President, Human Resources HCA North Florida Division
Our 12th Annual Healthcare Service Excellence Conference is now in the history books – and history was made! We were delighted with the success of our conference which was reflected in our overall rating of 4.89 out of 5; largely due to your fabulous contribution. We appreciate the time you took to craft and deliver your message “Bad Apples: Dealing with Difficult People.” Your session received a perfect rating of 5.0 out of a possible 5.0 from our conference attendees. Michele, it was our privilege to have experienced your expertise and insights and we would highly recommend your presentation to others who might be considering you for a similar engagement. Once again we thank you for contributing to the overall success of our event.
Pat Goodberry-Dyck Conference Chair - HealthCare Service Excellence Conference